Programme Details


We have spent over 20 years developing and continually improving and refreshing the services we offer to our clients.

What Do We Do ?

Human Resource Management

# Management / Leadership Training # Mentoring / Supervision / Coaching # Performance Appraisal # Mediation / Problem Solving # Training Needs Analysis # Stress and Burnout # Staff Orientation # Team Building # Motivation

Organisational Development

# Change Management # Strategic Planning # Development of Quality Plans # Policy / Procedures # System Reviews

Health and Disability Sectors

Clinical Training Programmes in Mental Health / Illness, Care of the Elderly and Disability Services

Other Services

# Speciality Speeches # Curriculum Vitae # Promotional Material /Handouts / Posters etc # Presentation Skills Training # Desktop Publishing

PROGRAMMES AND SERVICES (A to Z): Scroll down to see a brief description of each one

Activities Programmes for the Elderly

Practical strategies and ideas for carers and diversional therapists working in rest homes or age care places

Appropriate Assertiveness

This is one of the key skills in my “Motivational Fuel” programme. Assertiveness means “Acting in an appropriate manner in order to satisfy your needs and requirements, without interfering with the rights of others (striving for win-win situations)”. Adding the term “appropriate” gives us a positive message that we do not need to be assertive all the time and that we can choose our times to be assertive and it is the nature and manner of our assertive behaviour that makes it successful or not. Assertiveness skills are important for time and stress management and problem solving.

Change Management: “Building and Surviving on Shifting Sands”

The key points for this workshop are; Change is inevitable, constant, often inconsistently applied and can be deeply misunderstood. The difference between “leaders” and “followers” in a particular field, is largely due to the Organisations ability and willingness to obtain and relay information in a variety of positive ways. A good understanding of the processes and reactions to change is essential for managers and leaders. Developing self coping strategies and being able to apply these to peers and others is vital for staff morale, motivation and Organisational flexibility

Communication and the confused elderly

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Communication Skills

Communicating with another person is not a science; it does not have a regimented set of precise and exact procedures. There are specific, sound principles and themes, but there are thousands of variations on these themes, thus it is an art to use your skills and capabilities to best advantage within the framework of the principles outlined in this programme. We will cover communication styles, options and skills. Participants will discover some key barriers to communication, explore different forms of questioning, assess how well they listen, check out their typical response styles, try out a new way of requesting a change in behaviour and learn a useful model for reaching agreement


A programme for staff caring for elderly residents with dementia and related problems. Participants of this programme will; Increase their awareness of the required knowledge, skills and attitudes required of staff caring for this group of elderly people. Learn of practical, effective strategies to use in their day to day work. The contents of this programme, that mixes theoretical information with practical implementation strategies, are intended to emphasise the benefit of maintaining a positive attitude, along with a practical approach, when caring for the elderly.

Developing a motivational staff management system

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Goal Setting

Goal setting is both a skill and a process. This session will introduce the step by step process of identifying goals that are relevant to us and are likely to motivate us to achieve them (developing the “Will to Achieve”). We will then discuss strategies that enable us to ensure that we keep ourselves on target with our goals.

Identification of causes of disruptive behaviours

Is prevention better than cure? Certainly being aware of the root causes of disruptive behavior can have a dramatic effect on our attitude and our responses.


Identifying the causes of Disruptive Behaviours

Participants of this programme will Increase their awareness of the required knowledge, skills and attitudes required of staff caring for this group of people, and learn of practical, effective strategies to use in their day to day work. The contents of this programme are intended to emphasise the benefit of maintaining a positive attitude, along with a practical approach, when caring for our Residents.


The aims of this programme are; to develop a basic “leadership philosophy” that is appropriate to the individual leaders and to the Agency or Organisation, to facilitate learning of the principles, knowledge and skills required to be a leader, to enhance the communication between the leaders and their staff, and to make a positive difference through consistent high quality leadership

Managing Challenging Behaviour

Customised for various different situations eg Care of the elderly / Mental health / Disability.

Managing your own and your residents stress

Strategies for preventing, reducing and managing stress for carers and for residents.

Mental health issues for the elderly

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Managing Poor Staff Performance

This workshop will give participants a realistic and practical model to; understand and use the power of the staff members perception of work (positive or negative), Assess the causes of negative and challenging behaviours from staff, Develop a strategy aimed at giving the staff member a way to change their focus without them having to lose face, Refocus negative attitudes and gain co-operation and commitment and Reduce the need to become involved in the disciplinary procedure or become more effective in its implementation when it is required


The Six Key Skills / The Structure of a Balanced and Positive Lifestyle. This unique programme covers the principle skills, with strategies and information, in order for the participants to identify and make appropriate small changes to their lifestyle. Each of the six parts are interconnected and participants will be able to identify which of them are particularly relevant, and which actions or strategies to adopt. The six key skills are: Communication skills / Appropriate Assertiveness / Stress Management / Time Management / Problem Solving / Goal Setting. These six skills represent the “FUEL” for MOTIVATION

Motivating the Elderly in Care

The aims of this programme are to create in participants, the drive to achieve and maintain the maximum potential for each resident’s quality of life. Contents include; The ageing process, Four stages of Alzheimer’s disease, Characteristics and interventions for each stage and the principles of motivation.

Management and Leadership Training

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Managing poor staff performance

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Motivating your staff

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Mental Health Programmes

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Managing Disruptive and Challenging Behaviours

Participants of this programme will; Increase their awareness of the required knowledge, skills and attitudes required of staff caring for this group of people, and to learn of practical, effective strategies to use in their day to day work. It is intended to emphasise the benefit of maintaining a positive attitude, along with a practical approach, when caring for our Residents.

Motivating Yourself and Your Team: “Regaining your balance”

This presentation will cover how motivation works, what it is and how to develop the “WILL TO ACHIEVE”. This is the fuel that enables us to achieve our goals. It offers many practical motivational strategies for quick results. During this session we will build on a recognised theory in order to develop a practical approach to personal and team motivation.

Nurses Burnout Immunisation Programme

The Registered Nurses BURNOUT immunisation programme is a strategically focussed intervention programme. It is aimed at teaching, motivating and supporting Registered Nurses to develop a programme in their workplace. When this is applied throughout an Organisation has a dramatic effect on productivity and effectiveness. It will also increase the effectiveness and credibility of your Health and Safety Policy. It is primarily a prevention programme, which is different to many employee assistance programmes in that the most appropriate and experienced people in the organisation develop this programme. When it is implemented, the need for the “ambulance at the bottom of the cliff” type support will be dramatically reduced, and it will be able to be fully maintained from within the Organisation.

Organisational Stress Management

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Organisational Development

This programme consists of a systematic set of modules for the setting up, maintenance and development of a responsive, effective and efficient Team or Department which is able to meet the constantly changing needs of the Organisation and the consumers of the service or product.

Organisational Stress Management

This workshop will introduce the STEM Staff Support Programme. This is a strategically focussed prevention and intervention programme, aimed at understanding and using the power of your staffs’ perception of the workplace. When implemented, staff members learn how to set achievable stress management goals, which when applied throughout an Organisation has a dramatic effect on productivity and effectiveness. This can increase the effectiveness and credibility of your Health and Safety Policy.

Performance Appraisal Skills

This workshop will enables those who do performance appraisals on their staff to identify and clarify the skills required to successfully implement their Appraisal System. This covers the full process from identifying training needs, professional, workplace and personal needs and turning these into performance objectives. Finally we will cover the measurement of these, and what to do when it doesn’t all go according to plan.

Practical applications of specific therapies (age care)

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Presentation Skills Training

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Problem Solving

Learning new ways and defining current ways to solve problems are vital for all of our activities. We must constantly reassess our ability to prevent and solve problems that can become increasingly complex and often seem to be not in our control. This programme will introduce two interlinked models for achieving this.

Quality Plans / Policy / Procedures / System Reviews

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Rehabilitation and Motivation

Customised programme for support staff working in the mental health / disability rehabilitation area. Looking at motivation, strength based practice and innovative but practical rehab ideas.

Setting up an Appraisal System

This programme covers setting up a staff appraisal system that has been designed by STEM:NZ. It is developed upon “learning organisation” principles, is innovative and effective and changes the focus from administration to motivation. Implementing this system will free up the manager to concentrate on formalising the natural supervision, coaching and mentoring activities, whilst giving the staff the opportunity to really become involved in their workplace appraisal.

Stress and Burnout

Managing our stress and obtaining a balance between positive stress (our choice) and negative stress (inevitable) is the pivotal part of this programme. Because no matter how skilled we are in our jobs, we cannot be effective if we are in a constant state of negative stress (even if the stress level is low). This session will outline the natural biological process of stress and will introduce a four-part stress intervention and management model.

Survival Skills for Leaders

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Reflective Re-focussing: A Super-Vision Training Programme. “Reflective Re-focusing” is a Super-Vision model appropriate to all leaders and managers. It is suitable for either individual or small groups, those who provide the supervision would need to receive supervision for themselves, during and after the training period. The supervision model has three main functions;

· Restorative (which enables the staff member to regain a sense of perspective)

· Formative (which enables them to learn new strategies for dealing with situations)

· Normative (which enables them to get back on track with their goals and objectives).

The Supervisors are trained to assist their supervisee to address their ongoing; Professional development / Personal learning needs / Workplace goals / Stress management and other workplace coping strategies. During supervision they will REFLECT upon actions and decisions that they have made, assess the effectiveness of them, receive advice, coaching, guidance and encouragement, and REFOCUS on what they need to do to achieve their work objectives.

Staff Orientation

An effective staff orientation / preceptor programme based around “Maslow’s Hierarchy of Needs”. Covering in a systematic manner the following areas; Physical needs / Safety needs / Social needs / Self Esteem / Learning / Creativity / Self Actualisation (Job satisfaction).

Strategic Planning

Using a goal oriented model, we develop a strategic plan that includes: Writing or re-formatting Job Descriptions / Orientation of new staff. Change Management Education / Philosophy / Vision / Mission/ Standards Development / Skills and Competency Register / Team Building / Maintenance. Person Centred Systems Review / Performance Appraisal / Personal Development Plans / A Staff Support Programme / Policy / Procedure development and System Reviews

Speciality Speeches

Speech types include; Keynote, Humorous, After-dinner, Before-dinner, (Occasionally during dinner), Special occasions and Conferences. Subjects include; Motivation, Leadership / Management, Stress / Time management, Staff performance, Team building and Change management, as well as many others.

Time Management and Prioritising: ”Managing your 24 hours everyday”

This programme concerns itself with assisting participants to increase their quality time at the expense of time that may be considered wasted. We will look at the power of perception in time management and work on strategies for increasing our ability to prioritise. We will turn “procrastination” into “post-crastination” (i.e. a thing of the past) and discuss various tips for practical application in the workplace and the home

Teamwork and team building

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Training Needs Analysis

The STEM Skills / Competency Register is a format for identifying the skills and competencies needed to ensure that as a team, you are providing a totally responsive service. Once identified and clearly described, each person can identify their competency level for each skill, to give a clear indication of recruitment and training needs. It is ideally suited to the needs of Organisations and Businesses, in both the private and public sectors. The implementation includes a process for a review of progress made, and has a commitment to fitting in with Orientation programmes, Performance Appraisal, Training and Learning Activity and statutory requirements.

Team Building

A Unique Team Development Programme, entitled “Synchronicity”. This special programme has been designed to give the Organisation a systematic approach to developing and maintaining a team focus. It has been created from the philosophy of merging a diverse set of talents etc into a focussed unit rather than expecting each individual to “be like others in the team”. We suggest that the team goals are achieved by the actions of the people in the team, rather than by the individual personalities or in some cases their beliefs.